This Privacy Policy describes how Jorge Echevarria, doing business as SyntaxAIO("SyntaxAIO," "we," "us," or "our") collects, uses, shares, and protects information when you use our website, applications, and services (collectively, the "Services").
1. Information We Collect
We collect information you provide directly, such as your name, email address, business name, business type, service area, website domain, and payment information. We also collect information automatically, including log data, device information, and usage analytics, through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve the Services; to process your subscription and payments; to communicate with you; to monitor usage and detect fraud; and to comply with legal obligations. Specifically, we use your business domain and related identifiers to scan AI search engines and generate visibility reports.
3. Sharing with AI Providers
To deliver the core functionality of the Services, we send your business domain, competitor domains, business name, and related identifiers to third-party AI search providers, including OpenAI (ChatGPT), Google (Gemini), and Perplexity. These providers process this data according to their own terms and privacy policies. We do not send sensitive personal data such as payment details to these providers.
4. Payment Processing
We use Paddle.com Market Limited as our Merchant of Record to process payments, manage subscriptions, and handle tax compliance. Paddle collects and processes payment and billing information according to its own privacy policy and terms. We do not store full credit card numbers on our servers.
5. Data Storage and Security
Your data is stored in secure cloud infrastructure provided by our backend database provider (Supabase). We implement reasonable technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Analytics
We use cookies and similar technologies to operate the Services, remember your preferences, and understand how users interact with our site. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Services.
7. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. You can update many details directly in your account settings. To exercise other rights, contact us at the email address below. We will respond within a reasonable timeframe.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your data in accordance with our data retention practices, unless legal requirements dictate otherwise.
9. Children's Privacy
The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated "Last updated" date. Your continued use of the Services after the changes become effective constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at teamaio@syntaxaio.com.