This Refund Policy explains how Jorge Echevarria, doing business as SyntaxAIO("SyntaxAIO") handles refunds and cancellations for paid subscriptions and one-time purchases. All payments are processed by Paddle.com Market Limited, which acts as the Merchant of Record for our Services.
1. Subscription Cancellations
You may cancel your monthly subscription at any time. When you cancel, you will continue to have access to the paid features through the end of your current billing period. After that period ends, your account will revert to the free tier or become inactive, depending on your settings.
2. Refund Eligibility
We generally do not provide refunds for partial billing periods or unused subscription time. If you believe you have a legitimate reason for a refund — such as a duplicate charge, a billing error, or a technical problem that prevented you from using the Services — please contact us within 14 days of the charge. We will review each request individually and may, at our sole discretion, issue a full or partial refund.
3. One-Time Credit Packs
One-time credit packs (for example, additional competitor scan credits) are non-refundable once purchased, unless the credits were never usable due to a verified technical defect on our side. If you purchased a credit pack in error, contact us within 7 days and we will evaluate your request.
4. Annual or Custom Plans
If you are on an annual, custom, or enterprise plan, refund terms will be specified in your order form or separate agreement. Unless otherwise agreed, these plans are non-refundable after the first 14 days of the billing period.
5. How to Request a Refund
To request a refund or cancellation, contact us at teamaio@syntaxaio.comwith the email address associated with your account and the details of your request. You may also manage your subscription directly through Paddle's billing portal, if available in your account.
6. Disputed Charges
If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to suspend your account until the dispute is resolved. We encourage you to reach out directly so we can address your concern promptly.
7. Changes to This Policy
We may update this Refund Policy from time to time. We will post the revised policy on this page with an updated "Last updated" date. The revised policy applies to all purchases made after the effective date.
8. Contact
For billing, refund, or cancellation questions, please contact us at teamaio@syntaxaio.com.